Return & Refund Policy

We want you and your little ones to love every purchase from HapiFinds! If something isn't quite right, we're here to help.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• The item must be unused, unwashed, and in its original condition.
• It must be in the original packaging with all tags attached.
• Proof of purchase (Order ID or Confirmation Email) is required.

2. Damaged or Incorrect Items Received

We take great care in packaging your products! However, if you receive a defective, damaged, or incorrect item, please contact us via WhatsApp or Email within 48 hours of receiving your parcel with photos/videos of the issue. We will arrange a free replacement for you immediately.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Clearance or Sale items
• Personal care products & socks/undergarments
• Items damaged due to misuse or wear and tear

4. How to Request a Refund or Return

1. Contact our customer support team with your Order Number and reason for return.
2. Once approved, ship the parcel back to our warehouse address provided by our support team.
3. After receiving and inspecting the package, your refund or store credit will be issued within 3–5 working days.

Need Help with Your Order?

Our team is available to assist you Monday – Saturday.